Serving from our heart, and anticipating our client’s next needs, unlocks the hidden force in business
CUSTOMER SERVICE MASTERY
Exceptional customer service, a distinguishing factor that sets companies apart, is becoming a rare gem in today’s market. When clients don’t sense genuine care from your team, they easily look elsewhere. Yet, the power of retention is monumental for business growth. Bain & Co’s study found that a mere 5% increase in customer retention can boost revenue by a staggering 75%. That underscores the pivotal role of impeccable customer service.
Before taking the spotlight as a renowned keynote speaker and a #1 bestselling author, Todd Hartley honed his skills as an award-winning waiter, mentored by America’s elite dining establishments and luxury resorts. Join this enlightening session and uncover the invaluable customer service tenets Todd imbibed from iconic names like the Four Seasons, Ritz Carlton, Morton’s Steakhouse, and Ruth’s Chris Steakhouse. Equip your team with lessons from the best, to serve like the best!
WATCH TODD IN ACTION
“Todd’s training is so valuable, my businesses and clients are executing his strategies with extraordinary results.”
– Tony Robbins, #1 NY Times Bestseller
TODD HARTLEY’S CUSTOMER AMAZEMENT TRAINING
EXCEEDING EXPECTATIONS
Every client walks in with a set of expectations, often unspoken but deeply felt. When your team taps into these underlying desires, they unlock the secret to absolute success. In this transformative keynote, Todd unveils the ageless techniques gleaned from the echelons of the Ritz Carlton and Morton’s Steakhouse. Prepare to transcend the expected and consistently deliver the exceptional!
DIFFICULT PEOPLE
In every business terrain, there are challenging clients who appear insurmountable. Join Todd as he unveils playful techniques to not only navigate but celebrate these intricate interactions. Discover how to swiftly meet their needs and turn their apprehensions into sheer delight!
BECOMING MEMORABLE
Enduring businesses don’t just keep clients; they enchant them. Dive into Todd’s proven strategies, artfully crafted to make clients not just stay, but become lifelong advocates. Unlock the secret to making your brand irresistible.
PROXIMITY IS POWER
Today’s clients seek more than just transactions; they crave genuine partnerships with trusted advisors. In this training, participants will master the art of showcasing their unwavering commitment and alignment with their clients’ journeys. The deeper the bond with your clientele, the greater your team’s capacity to serve and create lasting relationships. Step into a world where loyalty is the cornerstone of every interaction!
AUDIENCE REACTIONS
